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Help

You should find answers to all your questions here, but if you any problems please do not hesitate to contact us.

Managing 'My account'
What if I forget my password?
Can I come back to my order at a later date?
How do I log out?
Can I cancel my order?
How do I make changes to my order?
Are my personal details secure?
How do I manage the emails I receive?

Delivery services
Delivery services and charges
I have a free delivery promotion code
Do you deliver to my area?
Do you deliver overseas?
Do you deliver to BFPO addresses?
Can I send an order to more than one address?
What happens if I'm out when you deliver?
Where is my order?

Ordering
How do I place my first order?
What forms of payment can I use?
How do I use a promotion code?
I have a gift voucher

Privacy & security
Privacy policy
Verified by visa
Email subscription and preferences
Security

Returns & refunds
What is your returns policy?
Products we are unable to refund
Can I exchange an item?
How do I get an RMA number?
When do I get my refund once I have returned an item?
What are my rights under the distance selling Regulations?

Product information
Description of products
How do I check if the product I require is available?
Size charts
Hampers
How can I order items which are temporarily out of stock?

Contact details
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Divine and Dubble logos are registered trade names and trade marks of Divine Chocolate Limited. © Divine Chocolate Ltd. 2007
Choose products with the FAIRTRADE Mark www.fairtrade.org.uk